Privacy Policy

Summary

Miracle World respects your privacy. We collect only the information necessary to deliver our SaaS products, operate securely, and comply with legal obligations. We process data transparently, protect it using industry-standard safeguards, and do not sell personal data under any circumstances. Customer organizations remain in control of their employee data.

1. Introduction

Welcome to Miracle World (“we”, “our”, “us”).
This Privacy Policy explains how we collect, use, store, process, and protect personal and business information when you access or use our SaaS products and services.

This policy applies to all users, customers, and visitors of the Miracle World platform and website.

2. Scope & Applicability

This Privacy Policy applies to all products and services offered under the Miracle World ecosystem, including:

  • MEMS – Miracle Employee Monitoring System
  • MPMS – Miracle Project Management System
  • Miracle Meet – Video Conferencing Software
  • MPay – Miracle Payroll / Payment Management System

This policy also applies to any new products, features, or services introduced by Miracle World in the future.

3. Geographic Coverage

Miracle World is built to support Micro, Small and Medium Enterprises (MSMEs across diverse regions. In its initial phase, Miracle World plans to launch in up to 13 countries, followed by continued expansion into global markets.

This expansion roadmap reflects the ecosystem’s ambition to enable cross-border, culturally diverse MSME operations while building a global presence rooted in trust, scalability, and value-driven digital transformation. Our privacy practices align with global SaaS data protection standards.

4. Information We Collect

Depending on the product and usage, we may collect the following categories of information:

4.1 Business & Account Information

  • Company name, address, and contact details
  • Administrator and user account details
  • Subscription, license, and billing information

4.2 Employee & End-User Data (Customer-Controlled)

Collected only on behalf of and as configured by customer organizations:

  • Employee names, email addresses, roles
  • Activity logs and usage metadata (MEMS)
  • Screenshots or monitoring data (if enabled by the customer)
  • Project and task-related information (MPMS)

4.3 Communication & Collaboration Data

  • Video and audio streams
  • Chat messages and shared files
  • Meeting metadata and recordings (Miracle Meet)

4.4 Payroll & Payment Data

  • Salary and compensation details
  • Payroll processing information
  • Statutory and compliance-related data (MPay)

4.5 Technical & Usage Data

  • IP address, browser type, device information
  • Log files and analytics data
  • Performance and usage metrics

5. How We Use Information

We use collected information to:

  • Provide and operate Miracle World services
  • Authenticate users and manage access
  • Process payments and subscriptions
  • Enable monitoring, collaboration, and payroll features
  • Improve performance, reliability, and user experience
  • Ensure security and prevent misuse
  • Comply with legal and regulatory obligations

6. Data Roles & Responsibilities

  • Customer organizations are the primary Data Controllers for employee and end-user data.
  • Miracle World acts as:
    • A Data Processor when processing data on behalf of customers
    • A Data Controller for its own business, billing, and platform operations

7. Third-Party Services

We may use trusted third-party providers for:

  • Payment processing (e.g., Stripe and similar compliant gateways)
  • Cloud hosting and infrastructure
  • Video and communication services
  • Analytics, monitoring, and customer support tools

All third parties are bound by contractual obligations to protect data and process it only for authorized purposes.

8. No Sale of Personal Data

Miracle World does not sell, rent, or trade personal data under any circumstances.

9. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Maintain secure sessions
  • Improve website and platform performance
  • Analyze usage trends
  • Enhance user experience

Users may control cookies through browser settings. Disabling cookies may impact functionality.

10. Security Measures

We implement reasonable technical and organizational safeguards, including:

  • Encryption in transit and at rest
  • Role-based access control
  • Secure cloud infrastructure
  • Continuous monitoring and logging
  • Incident response procedures

While no system is completely secure, we take data protection seriously and follow industry best practices.

11. Data Retention & Storage

  • Data is retained only as long as necessary for operational, contractual, and legal purposes
  • Data may be stored on secure cloud servers located in multiple geographic regions
  • Upon account termination, data is deleted or anonymized, subject to legal retention requirements

11. Data Retention & Storage

Depending on applicable laws, users and customers may request:

  • Access to personal data
  • Correction or update of inaccurate data
  • Deletion of data
  • Data portability where applicable

Customer organizations may exercise these rights on behalf of their employees.

13. International Data Transfers

Where applicable, data may be transferred across borders using appropriate safeguards consistent with global privacy standards.

14. Changes to This Policy

We may update this Privacy Policy from time to time.
Continued use of Miracle World services after changes become effective constitutes acceptance of the updated policy.