Terms of Service

• MEMS – Miracle Employee Monitoring System
• MPMS – Miracle Project Management System
• Miracle Meet – Video Conferencing Software
• MPay – Miracle Payroll / Payment Management System

These Terms also apply to any future products, features, or services introduced by Miracle World.

• Miracle World services are intended for business and organizational use, primarily by Small and Medium Enterprises (MSME).
• You must be legally capable of entering into a binding contract to use the services.
• You are responsible for maintaining the confidentiality of your account credentials.
• You agree to provide accurate, current, and complete information during registration.

Subject to these Terms and payment of applicable fees, Miracle World grants you a limited, non-exclusive, non-transferable, revocable license to access and use the services during the subscription term.
You may use the services only for your internal business purposes and in accordance with these Terms.

You agree to:

• Use Miracle World services in compliance with all applicable laws and regulations.
• Obtain all necessary consents from employees and end users before collecting or monitoring their data.
• Ensure that your use of monitoring, communication, and payroll features is lawful.
• Maintain appropriate internal policies governing employee data usage.

Miracle World is not responsible for your internal compliance obligations.

You must not:

• Use the services for unlawful, fraudulent, or abusive purposes
• Violate privacy, employment, or data protection laws
• Upload malicious code or attempt to disrupt the platform
• Access or attempt to access data belonging to other customers
• Reverse engineer, copy, or resell the services.

Violation of this section may result in immediate suspension or termination.

Certain products (such as MEMS and Miracle Meet) may allow:

• Employee activity tracking
• Screenshots or usage metadata
• Audio/video meetings and recordings

You acknowledge and agree that:

• Such features are enabled only at your discretion
• You are solely responsible for employee notification, consent, and lawful usage
• Miracle World acts as a data processor for such data

• Services are provided on a subscription and license-based model
• Fees, billing cycles, and payment terms are defined at the time of purchase
• Payments may be processed via third-party gateways such as Stripe
• All fees are non-refundable unless expressly stated otherwise
• Taxes, duties, or levies are your responsibility unless stated

• Fees remain unpaid
• These Terms are violated
• Use poses a security or legal risk

You may terminate your subscription as per your plan terms. Upon termination:

• Access to services will cease
• Data handling will follow the Privacy Policy and contractual obligations

Your use of Miracle World is subject to our Privacy Policy, which forms an integral part of these Terms.
Key principles:

• Customers are primary data controllers for employee data
• Miracle World may act as both data controller and processor
• Miracle World does not sell personal data

• All software, trademarks, branding, and platform content belong to Miracle World
• Customers retain ownership of their data
• No rights are granted except as expressly stated

• Payments
• Hosting
• Video communication
• Analytics

Miracle World is not responsible for third-party services beyond contractual obligations.

• Services are provided on an “as-is” and “as-available” basis
• We may modify, enhance, or discontinue features at any time
• We do not guarantee uninterrupted or error-free service

• Services are provided without warranties of any kind
• We disclaim implied warranties of merchantability, fitness for purpose, and non-infringement

• Miracle World shall not be liable for indirect, incidental, or consequential damages
• Total liability shall not exceed the fees paid by you in the preceding 12 months

• Your misuse of the services
• Violation of laws or employee rights
• Breach of these Terms

These Terms shall be governed by and construed in accordance with applicable laws, without regard to conflict-of-law principles.
Disputes shall be resolved through amicable discussions, and if unresolved, through competent courts or arbitration as applicable.